Loyalty Program Q & A

3 ways to use the app to redeem or earn rewards:

1. Points(lemons)- these are points that can be earned from purchasing drinks and be redeemed when enough points are collected
2. Lemon Cards- These are digital or physical cards that can be purchased from the app, web, and in-stores. The Lemon cards are re-loadable and can be used for all your future payments as well as gifts that you can send to your friends.
3. Coupons -From time to time we may have promotional campaigns that offer coupons for free drinks. These coupons each has a unique barcode and they often come with expiry date

Best way is download the HAPPY LEMON Mobile APP from Apple Store or Google Play.

Open web browser and enter https://happylemonusa.com/mobile-app-download/

Or you could search in Apple Store or Google Play by HAPPY LEMON USA

When you signup member account through the APP or POS, system will send you a TEXT message to verify if phone number belongs yours. Simply click link and fill out basic profile to finish verification.

4 key features of Happy Lemon APP:

1. Points (lemons)- these are points that can be earned from purchasing drinks and be redeemed when enough points are collected
2. Lemon Cards- These are digital or physical cards that can be purchased from the app, web, and in-stores. The Lemon cards are re-loadable and can be used for all your future payments as well as gifts that you can send to your friends.
3. Coupons- From time to time we may have promotional campaigns that offer coupons for free drinks. These coupons each has a unique barcode and they often come with expiry date
4. Online Ordering- skin the line & pick-up in store

1 point per every $7.00 spent

Every 10 points= one free drink (only drink itself)

No, unfortunately we are not allow to add points after transaction.

Unfortunately, old gift cards issued in CA/OR/TX/WA region would not be able to use with our new app, but you could still make transactions with it in store until value depletes.

Yes, simply bind card with APP account by adding card numbers with PIN code, then you will be able to use your physical Lemon Card for APP online orders

Yes, simply bind card with APP account by adding card numbers with PIN code, then you will be able to use your physical Lemon Card for APP online orders

No, you can only use one promotional discount per purchase. Promotional discounts are not to be mixed together

No, points can only be used for drink itself, not for extra toppings or waffles

The phone number and emali address cannot be corrected and updated. Since it is the Key Index for a mermber’s account. If you entered the wrong phone or email asddress, the account would have to be deleted and re-register a new one. 

If your current account has a reward points balance , please don’t delete the account and contact us directly so we can transfer the points for you